Legal Notice

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the identifying details of the company owning the domain www.kenianevada.com are set out below:

• Company Name: HOTELES FAMILIARES UNIDOS, S.L.
• Tax ID: B18528981
• Registered Address: Calle Virgen de las Nieves 6, 18196, Sierra Nevada, Monachil, Granada
• Phone: 958480911

Commercial Registry details: Commercial Registry of Granada, Volume 887, Section 8, Page 208, Sheet GR-1605, Entry 1.

The user is solely responsible for the use made of the services, contents, links and hypertext included on this website.

HOTELES FAMILIARES UNIDOS, S.L. accepts no responsibility for any illegitimate use that third parties may make of said material.

HOTELES FAMILIARES UNIDOS, S.L., nor any other party involved in the creation, production or supply of this website, shall be liable for any direct damages, costs, losses or liabilities, nor for any indirect or punitive unforeseen events that may arise from accessing or using this website.

HOTELES FAMILIARES UNIDOS, S.L. does not guarantee the accuracy of the material contained on this website. Furthermore, it shall not be liable for any damages or viruses that may infect your computer or other property as a result of using or accessing any material downloaded from the website.

Copyright

All audiovisual material, registered trademarks or any element subject to intellectual or industrial property rights included on this website is the property of HOTELES FAMILIARES UNIDOS, S.L.

HOTELES FAMILIARES UNIDOS, S.L. holds sufficient rights for its use. Reproduction of said material is only permitted for exclusively personal use. Any unauthorised modification, copying, rental, lending, transmission or distribution is strictly prohibited.

Privacy

HOTELES FAMILIARES UNIDOS, S.L. informs you that all personal data received through any form on this website will be treated with the strictest confidentiality, in accordance with the entity’s privacy and security policy, as well as with Organic Law 15/1999, of 13 December, on the Protection of Personal Data. This data will be included in a file registered with the General Registry of the Data Protection Agency. The main purpose of its creation, existence and maintenance is the processing of personal data in order to manage accommodation bookings made through this website or to send promotional communications. The recipients of the information are all persons registered, enrolled, holders and collaborators of all departments and associated entities in which the entity is organised, as well as official bodies that legally require the transfer. By submitting the form, the sender consents to the automated and documentary processing of the data included in our database. We inform you that we may share some of your personal data with third parties, who may contact you by email regarding matters related to your stay, for example, to learn about your satisfaction or obtain feedback about your experience at the hotel. You have the right to access, rectify and cancel your data, as well as to communicate any changes or modifications that may occur. To exercise these rights or for any clarification, please send an email to: reservas@kenianevada.com

Use of cookies

We inform you that this website installs its own and third-party cookies when you visit its pages. If you continue browsing, we consider that you accept their use. Cookies are non-executable text files designed to store any type of information about the user. We use these files to facilitate your browsing and obtain statistical data.

What types of cookies does this website use?

Technical cookies: Those that allow the user to browse through a website, platform or application and use the different options or services available on it.

Personalisation cookies: Those that allow the user to access the service with some predefined general characteristics based on a series of criteria on the user’s terminal.

Analytics cookies: Those that allow the tracking and analysis of the behaviour of users of the websites to which they are linked. The information collected through this type of cookie is used to measure the activity of websites, applications or platforms and to create browsing profiles of their users, with the aim of introducing improvements based on usage data analysis.

Who uses and has access to the cookie information we install?

Only the owner of this website and HORIZONTES INFORMÁTICOS, S.L.U., the company providing the owner with website maintenance and analysis services, use and have access to the cookies on this website. Third parties who have stored cookies on your computer will have access to them.

How to manage your cookie preferences?

Most browsers automatically accept the use of cookies, but you can configure your browser to reject them or to alert you when a server wishes to store a cookie. You can do so by consulting:

• Internet Explorer Chrome Firefox
• Safari iOS (Safari) Android
• BlackBerry

PRIVACY AND DATA PROTECTION POLICY

OWNERSHIP

In compliance with Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, the following is stated:

Who is responsible for processing your data?

• Name: HOTELES FAMILIARES UNIDOS, S.L.
• Tax ID: B18529891
• Registry details: Commercial Registry of Granada. Volume 887, Page 208, Entry 1. Address: CALLE VIRGEN DE LAS NIEVES, 6, 18196, SIERRA NEVADA, GRANADA, SPAIN.
• Phone: 958480911
• Email: reservas@kenianevada.com
• Website: www.kenianevada.com

• Data Protection Officer (DPO): PROTECTION REPORT S.L.
• Contact details: phone 902364585 / 958294383
• Email: delegadoprotecciondatos@protectionreport.com

You may contact us in any way to communicate with us.

BASIC DATA PROTECTION INFORMATION

Based on the provisions of the General Data Protection Regulation 2016/679 (GDPR), of the EP and of the Council of 27 April 2016, repealing Directive 95/46/EC, we inform you that for requests or for the provision of our services directly at our establishments or through the website, it may be necessary for you to provide us with certain personal data that will be incorporated into automated or non-automated files.

Purpose: Provision of hospitality and catering services.

Legal basis: Performance of a contracted service, consent of the data subject/legal representative, and compliance with a legal obligation.

Recipients: Data is not transferred to third parties, except where legally required.

Communications: Sending of operational and commercial communications through different means (phone, SMS, email, post or other equivalent methods).

Rights: Access, rectification and erasure, objection, as well as any rights recognised under GDPR 2016/679.

We reserve the right to modify or adapt this Privacy Policy at any time. We recommend that you review it and, if you have registered and access your account or profile, you will be informed of any changes.

All our forms include the * symbol for mandatory fields. If you do not complete those fields, or do not check the privacy policy acceptance box, the submission of information will not be permitted. This typically takes the following form: “□ I have read and accept the Privacy and Data Protection Policy.”

1. WEBSITE OR EMAIL CONTACTS

What data do we collect through the website?

We may process your IP address, operating system or browser used, and even the duration of your visit, anonymously. If you provide data via the contact form, you will be identified so that we can contact you if necessary.

For what purposes will we process your personal data?

To respond to your queries, requests or enquiries. To manage the requested service, respond to your request, or process your enquiry. To provide information by electronic means regarding your request. To provide commercial or event information by electronic means, provided express authorisation exists. To carry out analyses and improvements to the website, our products and services. To improve our commercial strategy.

What is the legal basis for processing your data?

The acceptance and consent of the data subject: in cases where completing a form and clicking the submit button is required to make a request, doing so necessarily implies that you have been informed and have expressly given your consent to the content of the clause attached to that form or to the acceptance of the privacy policy.

2. NEWSLETTER CONTACTS

What data do we collect through the newsletter?

When you sign up to our services, you provide us with an email address to which we may send our newsletter. We will store only your email in our database and will send you emails periodically until you request to unsubscribe or we stop sending emails. Receiving this newsletter does not affect the provision of our services. You will always have the option to unsubscribe in any communication.

For what purposes will we process your personal data?

To manage the requested service. To provide information by electronic means regarding your request. To provide commercial or event information by electronic means, provided express authorisation exists. To carry out analyses and improvements to mailing, to improve our commercial strategy.

What is the legal basis for processing your data?

The acceptance and consent of the data subject: in cases where subscribing requires accepting a checkbox and clicking the submit button, doing so necessarily implies that you have been informed and have expressly given your consent to receiving the newsletter.

3. BOOKINGS

What data do we collect for booking management?

Personal data necessary for the correct management of accommodation booking requests at our establishments.

For what purposes will we process your personal data?

Management of accommodation bookings made by the customer at our establishments directly or through the website. Information by electronic means regarding your request. Commercial or event information by electronic means, provided express authorisation exists. Management of bookings, administrative, communications and logistics services carried out by the data controller. Invoicing and filing of applicable taxes. Carrying out corresponding transactions. Control and collection management.

What is the legal basis for processing your data?

The acceptance of a contract and the consent of the data subject: in cases where completing a form and clicking the submit button is required to make a request, doing so necessarily implies that you have been informed and have expressly given your consent to the content of the clause attached to that form or to the acceptance of the privacy policy.

4. VIDEO SURVEILLANCE

Specific regulations to consider:

Instruction 1/2006, of 8 November, of the Spanish Data Protection Agency.

What data do we collect through the video surveillance cameras at our establishments?

Collection of images at our hotel facilities.

For what purposes will we process your personal data?

Monitoring of internal activity through a video surveillance system for security reasons.

Data retention criteria:

Images will be retained for a maximum of 30 calendar days.

Data communication:

Data will not be communicated to any recipient unless requested by the Security Forces and Bodies of the State or judicial authorities.

Rights of the data subject:

• Right to withdraw consent at any time.
• Right of access, rectification and erasure of your data and to restriction or objection to its processing.
• Right to lodge a complaint with the supervisory authority (AEPD) if you consider that the processing does not comply with applicable regulations.

5. CUSTOMERS

For what purposes will we process your personal data?

Preparation of estimates and follow-up through communications between both parties. Information by electronic means regarding your request. Commercial or event information by electronic means, provided express authorisation exists. Management of data of customers staying at the establishments, administrative, communications and logistics services carried out by the data controller. Invoicing and filing of applicable taxes. Carrying out corresponding transactions. Control and collection management.

What is the legal basis for processing your data?

The performance of a contract.

6. SOCIAL MEDIA CONTACTS

For what purposes will we process your personal data?

To respond to your queries, requests or enquiries. To manage the requested service, respond to your request, or process your enquiry. To engage with you and build a community of followers.

What is the legal basis for processing your data?

The acceptance of a contractual relationship within the relevant social network, and in accordance with its Privacy policies:

• Facebook: http://www.facebook.com/policy.php?ref=pf
• Instagram: https://help.instagram.com/155833707900388
• Twitter: http://twitter.com/privacy
• LinkedIn: http://www.linkedlin.com/legal/privacy-policy?trk=hb_ft_priv
• Google: http://www.google.com/intl/es/policies/privacy/ *(Google and YouTube)

7. JOB APPLICANTS

For what purposes will we process your personal data?

Organisation of selection processes for the recruitment of employees. Inviting you to job interviews and evaluating your application. If you have given your consent, we may share it with partner or affiliated companies, with the sole objective of helping you find employment. By checking the privacy policy acceptance box, you give us your consent to share your job application with partner or affiliated companies, with the sole objective of helping you find employment. We also inform you that one year after receiving your CV, we will proceed to its secure destruction.

What is the legal basis for processing your data?

The legal basis is your unambiguous consent, provided by sending us your CV.

8. QUALITY SURVEYS

For what purposes will we process your personal data?

• To assess the level of quality in the service provided.
• To improve the services offered, in accordance with our ISO compliance.

What is the legal basis for processing your data?

The legal basis is the express consent of the respondent.

GENERAL INFORMATION — PRIVACY AND DATA PROTECTION POLICY

This “Privacy and Data Protection Policy” aims to set out the General Conditions governing the collection and processing of personal data through the domain reservas@kenianevada.com.

HOTELES FAMILIARES UNIDOS, S.L. is the owner of this domain and has published this website to facilitate access for potential visitors to information about its solutions and services. The information on the website is made freely available to users who access it individually and privately, at no cost.

The commercialisation of access rights is expressly prohibited. The total or partial copying or reproduction of the published information through any electronic medium that allows the redistribution of any information published on this website to multiple users without the prior written consent of the owner is expressly prohibited.

WHAT CHANNELS DO WE USE TO OBTAIN YOUR DATA?

HOTELES FAMILIARES UNIDOS, S.L. obtains personal data directly from the data subject through the following channels:

• Email
• Forms / Questionnaires (web, electronic or paper format)
• By telephone
• Registration for services offered by HOTELES FAMILIARES UNIDOS, S.L. on its Web Platforms
• Exchange of business cards
• Directly from the data subjects

For what purpose do we process your personal data?

The data that HOTELES FAMILIARES UNIDOS, S.L. collects through the various channels within its activities is processed for the following purposes:

1. A) To manage and process any type of information request relating to the services we offer.
2. B) To keep our customers and interested parties informed about our services and matters we consider of professional interest.
3. C) Booking management.
4. D) Preparation of contracts (service contracts and employment contracts).
5. E) Personnel selection processes for a job position.

ACCURACY OF INFORMATION

HOTELES FAMILIARES UNIDOS, S.L. makes every effort to ensure the accuracy and currency of the information published on its website. However, it accepts no responsibility for the consequences of reading it.

INFORMATION SECURITY

HOTELES FAMILIARES UNIDOS, S.L. takes all appropriate measures to protect against unauthorised access, alteration, disclosure or destruction of information. This includes internal reviews of our information collection, storage and processing practices, as well as physical and logical security measures to protect against unauthorised access to the systems where information is stored. All our staff have signed a confidentiality agreement and are familiar with the data protection policy. In the case of third parties who, in the performance of a service, may have access to files containing personal data under the responsibility of HOTELES FAMILIARES UNIDOS, S.L., said service will be regulated in accordance with Article 28 of the General Data Protection Regulation EU 2016/679.

DO WE INCLUDE PERSONAL DATA OF THIRD PARTIES?

No, as a general rule we only process data provided by the data subjects themselves. If you provide us with third-party data, you must first inform and obtain the consent of those individuals; otherwise, we disclaim any liability for non-compliance with this requirement.

WHAT ABOUT MINORS’ DATA?

We do not process data of persons under 14 years of age. Therefore, users must refrain from providing such data if they are under that age or, where applicable, from providing data of third parties who are under that age. HOTELES FAMILIARES UNIDOS, S.L. disclaims any liability for non-compliance with this provision.

WILL WE SEND COMMUNICATIONS BY ELECTRONIC MEANS?

Only to manage your request, if it is one of the contact methods you have provided us with. If we send commercial communications, these will have been previously and expressly authorised by you.

WHAT CAN YOU DO IF YOU DO NOT WISH TO RECEIVE COMMERCIAL COMMUNICATIONS?

In accordance with the LSSSI, you may unsubscribe from any subscription services and express your objection to receiving advertising information by sending an email from the account to be unsubscribed with the word “UNSUBSCRIBE” in the subject line to: reservas@kenianevada.com

TO WHOM WILL YOUR DATA BE DISCLOSED?

Your data will be kept under strict security measures guaranteeing its confidentiality and security. Likewise, it will only be disclosed to the following entities and for the following purposes:

Entities and suppliers that provide services to HOTELES FAMILIARES UNIDOS, S.L. for the correct execution of our activities and projects. These entities and suppliers are duly accredited and sign the corresponding data processing agreement with us in compliance with applicable data protection regulations.

By way of example of the services they provide and which may involve the processing of your personal data on behalf of HOTELES FAMILIARES UNIDOS, S.L., we can mention, by way of illustration and not limitation: multidisciplinary professional services, legal advice, technology and IT services, courier and delivery, maintenance, security and surveillance, advertising and marketing, call centres, etc.

Official bodies and entities in compliance with applicable regulations and laws. Any international data transfer when using US-based applications will be subject to the Privacy Shield framework, which ensures that US software companies comply with European data protection and privacy policies.

WHAT ARE YOUR RIGHTS?

– To know whether we are processing your data or not.

– To access your personal data.

– To request the rectification of your data if it is inaccurate.

– To request the erasure of your data if it is no longer necessary for the purposes for which it was collected, or if you withdraw the consent given.

– To request the restriction of the processing of your data, in certain cases, in which case we will only retain it in accordance with applicable regulations.

– To data portability, which will be provided in a structured, commonly used or machine-readable format. If you prefer, we can send it to the new data controller you designate. This only applies in certain cases.

– To lodge a complaint with the Spanish Data Protection Agency or competent supervisory authority if you believe you have not been properly attended to.

– To withdraw consent for any processing to which you have consented, at any time.

If you modify any data, we kindly ask you to inform us so that we can keep it up to date.

When you exercise your rights of access, rectification, erasure, objection, restriction, portability, right to be forgotten, or withdraw your consent, HOTELES FAMILIARES UNIDOS, S.L. will cease processing your data, except for compelling legitimate reasons or the exercise or defence of possible claims.

All these rights may be exercised by contacting us at the following addresses:

Address: Calle Virgen de las Nieves 6, 18196, Sierra Nevada, Monachil, Granada

Email: reservas@kenianevada.com

We have forms for the exercise of your rights; please request them by email or, if you prefer, you may use those prepared by the Spanish Data Protection Agency or third parties. Always remember that when exercising any of the rights described, these forms must be electronically signed or accompanied by a photocopy of your ID document, so that we can verify your identity.

If someone represents you, they must attach a copy of their ID document or sign with their electronic signature.

Forms may be submitted in person, sent by post or by email to the data controller’s address referenced above.

Email: reservas@kenianevada.com

We have forms for the exercise of your rights; please request them by email or, if you prefer, you may use those prepared by the Spanish Data Protection Agency or third parties. Always remember that when exercising any of the rights described, these forms must be electronically signed or accompanied by a photocopy of your ID document, so that we can verify your identity. If someone represents you, they must attach a copy of their ID document or sign with their electronic signature. Forms may be submitted in person, sent by post or by email to the data controller’s address referenced above.

Furthermore, if you are not satisfied with how we have handled your rights, you may lodge a complaint with the Spanish Data Protection Agency at www.aepd.es.

HOW LONG DO WE TAKE TO RESPOND TO THE EXERCISE OF RIGHTS?

It depends on the right, but at most one month from your request, and two months if the matter is very complex and we notify you that we need more time.

DO WE USE COOKIES?

The website may use cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions considered essential for the correct functioning and display of the website. The cookies used on the website are, in all cases, temporary in nature and do not involve the processing of personal data, with the sole purpose of making their subsequent transmission more efficient, and may be retained in order to understand user preferences and send information related to content of interest.

This website may use three types of cookies:

• Session cookies: Those used to store data of the user accessing a website (operating system, browser type, language), to facilitate browsing.
• Technical cookies: Those that allow the use of security elements during browsing, control traffic and data communication, identify the session and access restricted areas, among other functions.
• Analytical cookies: Those that allow you to know the number of pages visited, sessions visited, browsing time, IP address and domains from which access is made. (This site does not use third-party services for these functions.)

The stored information is used to understand the frequency of visits and preferences regarding the content of the pages visited, etc. If you do not wish to allow the installation of cookies on your computer, you should configure your browser accordingly.

IP addresses: the website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in an activity file that allows the subsequent processing of data solely for statistical purposes.

All cookies used by HOTELES FAMILIARES UNIDOS, S.L. are proprietary and in no case are third-party cookies used.

HOW LONG WILL WE RETAIN YOUR PERSONAL DATA?

Personal data will be retained for as long as you remain linked to us. Once the relationship ends, personal data processed for each purpose will be retained for the legally established periods, including the period during which a judge or court may require it in accordance with the statute of limitations for legal actions. The data processed will be retained until the aforementioned legal periods expire, if there is a legal obligation to retain it, or, if no such legal period exists, until the data subject requests its erasure or withdraws the consent given. We will retain all information and communications relating to customers or the provision of our service for as long as product or service warranties or liabilities last, in order to handle any potential claims.

USERS

Access to and/or use of this portal, which is the property of HOTELES FAMILIARES UNIDOS, S.L., confers the status of USER, who accepts, from said access and/or use, the General Conditions set out herein. These Conditions shall apply regardless of the General Contracting Conditions that may be compulsorily applicable.

USE OF THE PORTAL

www.kenianevada.com provides access to a wide variety of information, services, programmes or data (hereinafter, “the content”) on the Internet belonging to HOTELES FAMILIARES UNIDOS, S.L. or its licensors, to which the USER may have access. The USER assumes responsibility for the use of the portal. This responsibility extends to any registration that may be required to access certain services or content. In such registration, the USER shall be responsible for providing truthful and lawful information. The USER agrees to make appropriate use of the content and services that HOTELES FAMILIARES UNIDOS, S.L. may offer through its portal and, by way of illustration but not limitation, not to use them to (i) engage in unlawful, illegal or bad-faith activities contrary to public order; (ii) disseminate content or propaganda of a racist, xenophobic, illegally pornographic nature, or that glorifies terrorism or violates human rights; (iii) cause damage to the physical and logical systems of HOTELES FAMILIARES UNIDOS, S.L., its suppliers or third parties; (iv) attempt to access and, where applicable, use the email accounts of other users and modify or tamper with their messages.

INTELLECTUAL AND INDUSTRIAL PROPERTY

HOTELES FAMILIARES UNIDOS, S.L., on its own behalf or as assignee, holds all intellectual and industrial property rights over its website, as well as over the elements contained therein (by way of illustration, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, computer programmes necessary for its operation, access and use, etc.). All rights reserved. The USER agrees to respect the intellectual and industrial property rights held by HOTELES FAMILIARES UNIDOS, S.L. You may view the elements of the portal and even print, copy and store them on your computer’s hard drive or on any other physical medium, provided it is solely and exclusively for personal and private use.

IP ADDRESSES

The website servers may automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is recorded in a duly registered server activity file that allows the subsequent processing of data solely for statistical purposes.

EXCLUSION OF WARRANTIES AND LIABILITY

HOTELES FAMILIARES UNIDOS, S.L. shall not be liable, under any circumstances, for damages and losses of any nature that may arise, by way of illustration: errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious programmes in the content, despite having taken all necessary technological measures to prevent this.

MODIFICATIONS

HOTELES FAMILIARES UNIDOS, S.L. reserves the right to make modifications it deems appropriate to its portal without prior notice, and may change, remove or add both the content and services provided through it, as well as the way in which these appear or are located on the portal.

LINKS

In the event that www.kenianevada.com contains links or hyperlinks to other websites, HOTELES FAMILIARES UNIDOS, S.L. shall not exercise any control over such sites and their content. In no case shall HOTELES FAMILIARES UNIDOS, S.L. assume any liability for the content of any link belonging to a third-party website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity or constitutionality of any material or information contained in any such hyperlinks or other websites.

RIGHT OF EXCLUSION

HOTELES FAMILIARES UNIDOS, S.L. reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, on its own initiative or at the request of a third party, to users who breach the Conditions set out in this Privacy and Data Protection Policy.

GENERAL PROVISIONS

HOTELES FAMILIARES UNIDOS, S.L. will pursue any breach of these conditions, as well as any improper use of its portal, exercising all civil and criminal actions available under the law.

AMENDMENT OF THESE CONDITIONS AND DURATION

HOTELES FAMILIARES UNIDOS, S.L. may at any time modify the conditions set out herein, which will be duly published as they appear here. The validity of said conditions will depend on their publication and they will remain in force until modified by others duly published.

SECURITY

The website uses generally accepted industry information security techniques, such as firewalls, access control procedures and cryptographic mechanisms, all with the aim of preventing unauthorised access to data. To achieve these ends, the user/customer agrees that the service provider obtains data for the purpose of the corresponding authentication of access controls.

APPLICABLE LAW AND JURISDICTION

The relationship between HOTELES FAMILIARES UNIDOS, S.L. and the USER shall be governed by applicable Spanish law and any disputes shall be submitted to the competent Courts and Tribunals.

For any enquiry, you may contact HOTELES FAMILIARES UNIDOS, S.L. at the email address reservas@kenianevada.com.

Date of last modification/update of this Privacy and Data Protection Policy: 21/05/2018

VISA or MASTERCARD credit card

We guarantee that every transaction carried out at Hotel Kenia Nevada is 100% secure. All operations involving the transmission of personal or banking data are carried out using a secure environment. Hoteles FAMILIARES UNIDOS, S.L. uses a server based on standard SSL (Secure Socket Layer) security technology. All information you transmit to us travels encrypted across the network.

Furthermore, your credit card details are not stored in any database; they go directly to the Bank’s POS (Point of Sale Terminal).

We also inform you that, in an effort to provide greater security to credit card holders, we have incorporated into our payment gateway the secure payment system known as CES (Secure Electronic Commerce). In this way, if you hold a “securitised” card, you will always be able to make payments by VISA or MASTERCARD at our establishment.

Should your card not be enrolled in this payment system, Hoteles Familiares Unidos, S.L. will only accept VISA or MASTERCARD credit card payments from customers with previously demonstrated seniority and reliability.

In both cases, when paying by VISA or MASTERCARD, the following details will always be requested: the card number, the expiry date, and a Validation Code corresponding to the last 3 digits printed in italics on the reverse of your VISA or MASTERCARD, thereby offering additional guarantees regarding transaction security.

Important: Credit card fraud is a criminal offence, and Hoteles Familiares Unidos will take legal action against anyone who carries out a fraudulent transaction at our hotel.

Delivery times

As these are products consumed on the premises, there are no shipments or delivery times.

Returns

For any return, please provide us with your booking number, the reason, and contact us at:

Address: Calle Virgen de las Nieves, 6 – 18196 – Sierra Nevada, Granada, Spain

Phone: +34 958480911

Email: reservas@kenianevada.com

CANCELLATION AND PAYMENT POLICIES

1. NON-REFUNDABLE — Cancellation policy: Upon receiving the booking, the hotel will charge the full amount to your card. No refund is available in the event of cancellation, early departure or no-show (the booking would only be held for the first night). If payment is declined, the hotel will cancel your booking. Payment method: 100% prepayment: Credit card.
2. SEMI-FLEXIBLE 7 D — Cancellation policy: You may cancel free of charge up to 7 days before arrival. After that point, if you cancel, the full amount of the booking will be charged to your card. The same applies in the event of early departure or no-show (the booking is only held for the first night). Payment method: Payment at the establishment. Credit card as booking guarantee only.
3. SEMI-FLEXIBLE 5 D — Cancellation policy: You may cancel free of charge up to 5 days before arrival. After that point, if you cancel, the full amount of the booking will be charged to your card. The same applies in the event of early departure or no-show (the booking is only held for the first night). Payment method: Payment at the establishment. Credit card as booking guarantee only.
4. SEMI-FLEXIBLE 3 D — Cancellation policy: You may cancel free of charge up to 3 days before arrival. After that point, if you cancel, the full amount of the booking will be charged to your card. The same applies in the event of early departure or no-show (the booking is only held for the first night). Payment method: Payment at the establishment. Credit card as booking guarantee only.
5. SEMI-FLEXIBLE 2 D — Cancellation policy: You may cancel free of charge up to 2 days before arrival. After that point, if you cancel, the full amount of the booking will be charged to your card. The same applies in the event of early departure or no-show (the booking is only held for the first night). Payment method: Payment at the establishment. Credit card as booking guarantee only.
6. FLEXIBLE — Cancellation policy: You may cancel free of charge until 12:00 on the day of arrival. After that point, if you cancel, the full amount of the booking will be charged to your card. The same applies in the event of early departure or no-show (the booking is only held for the first night). Payment method: Payment at the establishment. Credit card as booking guarantee only. Phone: +34 958480911 Email: reservas@kenianevada.com